I recently relocated back to (Westhaven) Franklin on Mar 2016. I wouldnt take my Volvo anywhere but to this dealership. I am retired US ARMY, I never had any issues from the service department nor the parts department. I lived here in Nov 2010 to Nov 2012 and had my Volvo serviced for that 2 year period at this dealership. While clearly, I dont hope to have another car problem that requires immediate attention while Im visiting Nashville again, if that does happen, I will feel confident going to the folks at Darrell Waltrip Volvo for help. Jennie provided great customer service and follow-up. Lane and Josh both explained what was done clearly and thoroughly without being condescending, and were honest about what was urgent vs. Lane was able to diagnose one of the problems immediately, and the tech team was able to diagnose and fix the other problem in record time. They were able to schedule me to come in the same day, arranged a rental car for me, and treated me with top notch customer service throughout the entire process. I no longer live in the Nashville area, but when I was visiting for the weekend and had a major problem arise with my car, the folks at Darrell Waltrip Volvo took excellent care of me and my car. I guarantee you will see price fluctuation. call all the dealers one day for quotes on what you need done, then wait a few days and do it again. If you dont believe me then do this little trick to see what dealership is dishonest. Will is the only person I will deal with at this establishment. Will even worked with us when we were low on money and needed to get a major repair done on our vehicle. I have been going to darrell volvo ever since then. I called darrel volvo, and will gave me the price range I was looking for. I am a mechaninc for 15 years and knew it is only 140$ in parts, so was way to high. I called a few volvo dealerships for my wifes 60K service, all of them were 500$ and one even quoted me at 1000$. I have never really met a service agent who didnt try to high ball you on prices or try to get you to purchase products that you did not need. Will, the service agent is the best person I have worked with in 10 years. I can only speak for the service department for this review. The two of them are really doing big things in the Volvo department, and I genuinely enjoyed working with them! I also want to point out that while I didnвЂ™t work directly with the other service technician, Lane, he was very personable and engaging. IвЂ™ve taken vehicles to a number of repair shops in the past with varying experiences, but working with Josh was like a breath of fresh air. I did take note, that the Volvo service department was always immensely busy, yet somehow Josh was always able to be prompt with his updates regarding my vehicle. He was an extremely effective communicator and was always polite and professional. He was able to talk to me about my vehicle with complete transparency and certainly had my (and my carвЂ™s) best interest in mind. Josh clearly has a wealth of knowledge about the Volvo brand. IвЂ™m being honest when I tell you that I have never been helped by a more knowledgeable technician. I worked with Josh Daugherty in the service department, and this was my second time working with him. In early April, I brought my Volvo to Darrell Waltrip Volvo for some repair work.

Darrell waltrip volvo